Frequently Asked Questions

TRON Energy Rental is a service that lets you temporarily rent Energy on the TRON network without staking TRX. Get the Energy quota you need to execute smart contracts.

Benefits:

• No need to lock up large amounts of TRX
• Flexible, pay-as-you-go pricing
• Lower cost compared to burning TRX directly
• Arrives within seconds (3-9s average), ready to use immediately

We offer two usage modes:

Validity periods depend on the mode you choose:

• Direct Mode: 1-hour validity
• Console Mode: 1 hour - 30 days (selectable)

⚠️ Energy will automatically expire and is not automatically renewed. Create a new order if you need to continue using it.

The minimum rental amount is 32,000 Energy, which is the basic requirement for executing a TRC20 transfer.

Energy consumption reference:

• TRC20 transfer (e.g., USDT): ~32,000 - 65,000 Energy
• DeFi smart contract interaction: ~65,000 - 200,000 Energy
• NFT trading: ~100,000 - 300,000 Energy
• Complex contract calls: 300,000+ Energy

Check our Direct Address & Pricing page for quick guidance:

1. Select your use case (transfer/contract/bot)
2. Enter your daily transaction count
3. Choose your usage period
4. System automatically calculates required Energy and cost

💡 We recommend adding a 10% buffer to avoid running out of Energy and failed transactions.

Supported deposit methods:

• TRX: TRON native token deposits
• USDT (TRC20): Stablecoin deposits

Deposit steps:

1. Log in to the Energy Console
2. Go to the "Funds" page
3. Click "Deposit"
4. Get your deposit address and transfer funds
5. Wait for blockchain confirmation (~1-2 minutes)

Refund Policy:

• ✅ Within 5 minutes of order creation and Energy not yet sent, you can request a full refund
• ✅ System failure preventing timely Energy delivery qualifies for refund
• ❌ No refunds if Energy has already been sent to the target address
• ❌ No refunds for losses due to user error in entering addresses

⚠️ Refund requests are processed through the order page. Refunds return to your account balance.

Price is determined by:

• Energy quantity: The amount of Energy you're renting
• Rental duration: 1 hour (Direct) or 1h-30d (Console)
• Console price: Fluctuates based on real-time Energy supply and demand

Direct Mode is fixed: 3.6 TRX → 65k, 7.2 TRX → 131k.

💡 Check our pricing page for real-time rates

Common reasons:

• Incorrect recipient address
• Network congestion causing delays
• Target address already has sufficient Energy (system refuses to send)
• Blockchain anomalies

How to troubleshoot:

1. Check the error message in your order details
2. Wait 5 minutes and refresh the page
3. Contact our support team if the issue persists
4. Provide your order ID and transaction hash

✅ If your order fails, you can request a refund from the order page, and the funds will be returned to your account balance.

You can reset your password via email:

1. Visit the Forgot Password page
2. Enter your registered email address
3. Click "Send Reset Link"
4. Check your email (including spam folder)
5. Click the link in the email to set a new password

The reset link is valid for 24 hours. Contact support if you don't receive the email.

We use multiple security measures:

• 🔒 Passwords encrypted with bcrypt
• 🔑 PASETO Token authentication
• 🛡️ Full HTTPS encryption
• 📧 Email notifications for important actions
• 🚨 Automatic detection of suspicious logins
• 💾 Regular data backups

✅ We will never ask for your private keys. We only need the public address where you want to receive Energy.